You’re in an area with no data coverage, relocate and try again or your device is overdue and the data service is suspended on the unit until it is renewed or returned to the library.
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To checkout a hotspot device, use the following steps:
Anyone who has a valid Teton County Library card can borrow a Hotspot. Apply for a library card to borrow a Hotspot.
You can borrow it for 7 days. Overdue hotspots will have Internet access deactivated until returned.
The hotspots use Verizon or AT & T data and will work within their coverage map within the United States. However, as all Jackson / Alta residents know, the coverage map is more of a suggestion than reality in this area and the hotspot may receive no data in a variety of local locations. If the device says “no data” relocate and try again.
Return to either Library location or book drop, just like other items. If using the book drop please use the Media slot.
You can renew the device by logging into your account or at any Library location, just like any other Library item.
Yes. The hotspot periodically receives software updates from the service provider. You may go ahead and accept the update.
Yes. The Library pushes configuration updates to the devices which causes them to automatically restart.
The hotspot program is an opt-in service, and that the ISP is not bound to the Library's patron privacy policies. The Library maintains records of which patrons have checked out Library materials for the duration of the checkout period and may use that data to maintain proper operation of the Library in accordance with our Confidentiality of Borrower Records policy (PDF).
We eliminate personally identifiable information from those records as soon as the items are returned and processed. The Library does not collect specific usage data. The Library does not provide patron information to the service provider. The only data that the Library collects is the total amount of data transmitted and received by each device during a billing cycle.