What information about my Internet usage, if any, is tracked by the Library or the service provider?

The hotspot program is an opt-in service, and that the ISP is not bound to the Library's patron privacy policies. The Library maintains records of which patrons have checked out Library materials for the duration of the checkout period and may use that data to maintain proper operation of the Library in accordance with our Confidentiality of Borrower Records policy (PDF)

Collecting Data

We eliminate personally identifiable information from those records as soon as the items are returned and processed. The Library does not collect specific usage data. The Library does not provide patron information to the service provider. The only data that the Library collects is the total amount of data transmitted and received by each device during a billing cycle.


Show All Answers

1. How do I check out the hotspot device?
2. Who can check out the hotspot device?
3. How long can I keep a hotspot?
4. Where can I use the hotspot?
5. How do I return the hotspot device?
6. How do I renew it?
7. How much does it cost to borrow the hotspot device?
8. My hotspot prompted me to update the software. Should I do that?
9. My hotspot restarted itself. Is that okay?
10. My hotspot has no data?
11. What information about my Internet usage, if any, is tracked by the Library or the service provider?